Frequently Asked Questions
Everything you need to know about your next-level gaming gear.
What is the typical shipping duration for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Does Pulsar offer a warranty on gaming mice and keyboards?
Yes, all Pulsar hardware products come with a 2-year limited warranty that covers manufacturing defects in materials and workmanship under normal use.
What is your return policy for open-box items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging. Please note that a restocking fee may apply to opened electronic items.
How can I update the firmware on my gaming peripherals?
You can download the latest firmware and Pulsar Fusion software directly from our official support page. Ensure your device is connected via USB cable during the update process for stability.
Do you ship your products internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.